Refund policy
Refund Policy
Last Updated: November 6, 2026
30-Day Return Window
You may request a return within 30 days after your order is delivered. Contact us within this period with your order number and the item you wish to return.
Return Conditions
For a change-of-mind return, items should be unused, in their original condition, and include any supplied tags, accessories, and packaging. These conditions do not prevent you from reporting or obtaining a remedy for an item that arrived damaged, defective, or incorrect, or from exercising rights provided by applicable law.
How to Request a Return
- Email hello@ravmire.com with your order number, the item, and the reason for your request. For a damaged, defective, or incorrect item, include photographs showing the issue.
- Wait for our return authorization and instructions before sending the item.
- Pack the item securely and follow the instructions provided. We recommend a trackable return service and keeping your proof of postage.
Our business and return address is listed below. Returns sent without contacting us may be difficult to identify or process; please contact us if you have already mailed an item. This procedure does not limit mandatory consumer rights.
Return Shipping and Restocking Fees
For change-of-mind returns, the customer is responsible for return shipping costs. Returns are sent to our address in Berkley, Massachusetts, United States, so a return from another country may involve international postage. For damaged, defective, incorrect items, or other issues caused by us, we cover the applicable return shipping costs and provide instructions. We do not charge a restocking fee.
Return Processing and Refunds
We process returns within 1–3 days after receiving the returned items. During this period, we check the return and notify you of the outcome. For an approved return, we issue the refund to the original payment method as part of this process. After a refund is issued, your bank, card issuer, or other payment provider may require additional processing time before the funds appear in your account.
For an approved return, the refund reflects the amount actually paid for the returned item, including any applicable tax adjustment and discounts applied at purchase. We do not deduct an outbound shipping charge from an order that qualified for free shipping. If a return is not approved, we will explain the reason.
Damaged, Defective, or Incorrect Items
Please contact us as soon as you discover a problem so that we can review it and arrange an appropriate refund, replacement, or other remedy. The 30-day change-of-mind window does not limit any longer rights that apply to defective or misdescribed goods under applicable law.
Cancellations and Exchanges
You may request cancellation before dispatch. Contact us promptly; we will confirm whether the order can still be stopped. If we cancel a paid order, we refund the original payment method. For a different size, color, or item, contact us to discuss the available options before returning your purchase.
Your Consumer Rights
Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer protection law.
Store Name
Ravmire
Website
www.ravmire.com
Email
hello@ravmire.com
Phone
+1 508-822-4214
Business and Return Address
87 S Main St, Berkley, Massachusetts 02779, United States
Please contact us before sending a return so that we can provide authorization and return instructions.
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday–Sunday: Closed